Cv4 Privacy Policy

01 Introduction & Policy Purpose

Welcome to the cv4 platform. This privacy policy explains what information cv4 collects, how it is used, and what measures we take to protect your privacy. By using our services, you agree to this policy.

Cv4 believes that every user's personal data is invaluable. That is why we are always transparent — explaining what data is collected, why, where it is stored, and whether it is ever shared with anyone. Our privacy policy is built in accordance with internationally recognized data protection standards.

02 What Information We Collect

Cv4 collects two types of information from members — data you provide directly and data collected automatically. Details are outlined below.

Information provided directly by you: Information you provide when registering or using your account:

• Full name and date of birth.
• Email address and mobile number.
• Current address and country.
• Payment method details (Mobile Banking, Nagad, Rocket number).
• Documents submitted for identity verification (National ID, Passport).
• Information provided when contacting customer support.

Automatically collected information: Information automatically collected when you browse cv4:

• IP address and device type.
• Browser type and version.
• Which pages you visited and how long you spent on them.
• Login time, logout time, and session details.
• Gaming history and transaction records.
• Usage patterns collected through cookies and tracking technologies.

03 Purpose of Data Collection

Cv4 does not use your information for any hidden purpose. Every piece of data we collect has a clear and legitimate reason behind it. Below is a step-by-step explanation of why we retain this information:

04 Cookie Policy

Cv4 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. cv4 uses three types of cookies:

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

05 Data Sharing & Third Parties

Cv4 never sells your personal data to third parties. However, information may be shared in certain specific circumstances:

• Payment Processors: To process transactions via Mobile Banking, Nagad, Rocket, or other approved payment gateways.
• Law Enforcement: To provide information to authorities when required by court order or legal obligation.
• Technology Service Providers: Contracted partners for hosting, security, and analytics services who adhere to the same privacy standards.
• Fraud Prevention: Limited data is used within our fraud detection systems.

06 Data Security Measures

Cv4 employs a multi-layered security framework to protect your personal information. Our security infrastructure meets the highest standards in the industry.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit encryption.
• Firewall & Intrusion Detection: Advanced firewalls instantly detect and block unauthorized access attempts.
• Two-Factor Authentication: Two-factor authentication is required for sensitive account changes.
• Regular Security Audits: Independent third-party security experts conduct regular audits of our systems.
• Restricted access: Only authorized personnel have access to your data.
• Data Masking: Sensitive data is always masked within internal systems.

07 Data Retention Period

Cv4 does not hold your data any longer than necessary. Specific retention periods are defined for each type of information:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: Retained for 5–7 years as required by law.
• Customer support communications: retained for up to 3 years.
• Inactive accounts: accounts are reviewed after 12 months of inactivity.
• After account closure: Certain data is retained as required by legal obligations.

08 Your Rights

As a cv4 member, you have several important rights over your personal data. We respect these rights and are committed to helping you exercise them.

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be temporarily restricted.
• Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: You may object to marketing or other forms of data processing.

To exercise any of these rights, email us at [email protected]. We will respond to your request within 30 days.

09 Minor Privacy

Cv4 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If it is determined that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.

If parents believe their child's information has been collected by mistake, please contact our customer support immediately.

10 Policy Updates

Cv4 may update this privacy policy from time to time. For significant changes, we will notify you in advance via your registered email. Minor updates will be reflected by a revised date on this page.

Continued use of cv4 after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact Us

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Start a live chat directly from any page on cv4.one.
• Response time: Typically within 24–48 hours.